Assistance & Emergency
Asking for assistance
Remember - the key to a good holiday is asking for help or assistance as soon as you feel that you need it. Don't suffer in silence! Your representative will be able to resolve the majority of matters for you - but can only do so if alerted and asked for help. More information about obtaining help for more serious difficulties can be found in these pages.
This villa is privately owned and we ask that you treat it with the respect you would your own home, not only for your benefit but also for the benefit of future guests.
Everything should be in good condition and working order but if you come across any defect or any feature you regard as unsafe then please contact your representative as soon as possible, who will endeavor to rectify the problem allowing you to enjoy your holiday.
If you come across any breakages inform the representative as soon as possible otherwise you may be charged for the damage after your departure. Similarly, if you break anything please replace it with a similar item or inform the representative who will arrange to replace it for you. We understand that accidents do happen and your assistance will benefit you and future guests.
Emergency Services
Whenever possible it is advisable to seek the help of our Representative or Agent before telephoning the emergency services. Most operators on emergency switchboards speak English.
- AMBULANCE 112
- FIRE BRIGRADE 112
- POLICE 112
The operator will ask which service you require and divert your call.
For medical emergencies advice or assistance etc., please contact your insurance company. All relevant information and telephone numbers should be on your insurance documents.
NOTE Generally these numbers are UK numbers, so please ensure that you have sufficient change or a phone card if calling from a kiosk or phone box.
Medical Information
DOCTORS:
There are English speaking doctors at the Blue Cross Medical Centre. TEL 921111 There is usually a consultation fee so always obtain a receipt For re-imbursement from your travel insurance
HOSPITALS:
There are General Hospitals in Paphos and Polis TEL 112
DENTISTS:
Please ask our representative
CHEMISTS:
They have a green cross outside and the majority speak excellent English For villas in the Coral Bay area the nearest chemist is in Peyia For villas in the Latchi and Polis area the nearest chemist is in Polis Town Centre.
TELEPHONES: To telephone the UK use 0044 and then the UK STD code Omitting the 1st 0, then dial the number
Security
The same need for security applies abroad as at home. However Cyprus is still a relatively theft free country. By taking the following simple common sense precautions we can try and keep it that way and you will minimize the chances of theft affecting your holiday.
Secure all doors windows and shutters when you leave the villa, even if it is just for a short time. If there is a gate to the property make sure that it is closed and secured. When you are absent from the villa never leave personal items such as radio / cassette players, personal stereos or video cameras around the pool
If you feel that you are unable make the property secure, please advise your representative.
When you are sitting by the pool ensure that you lock doors and windows that cannot clearly be seen from where you are sitting.
Keep your car locked and if you must leave things in the vehicle, make sure that they are secured out of sight in the boot.
Valuables, cash, traveler cheques, airline tickets and passports should be kept safe many people find that money belts are the best way to keep small valuables safe.
Keep a separate record of your passport number, traveller cheque numbers with the date and place of issue and details of your credit card.
Lost or stolen items must be reported to the Police as soon as possible and certainly within 24 hours of discovery. A report must be obtained if you intend to make an insurance claim on your return to the U.K. In the event that you should need to report a theft or loss, contact your representative if you should need assistance.
When reporting a theft at the Police Station you will need to show your passport .Ask the Police to issue you with a stamped report stating the time and place of the incident. This report acts as a receipt for the theft and the insurance company will require this form before considering your claim. There may be a small charge for this report.
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